Questions

Products

Where are your products made?
All zuzii footwear crafted by hand in our studio, located in Los Angeles, California. 

Do you only sell your shoes online?
Yes we do. Selling exclusively on our website allows us to offer you the best possible price on USA made products. 

Do you use any vegan leathers?
We do not use faux leather. We only use quality Italian suede & vegetable-tanned top grain leather. Since all of our leather is a by-product and biodegradable, this is the most eco-friendly option available to us at this time, but we are always looking new innovations in the leather and footwear industry

How do your shoes come packaged?
All of our shoes are packaged in a embossed shoe box, wrapped in tissue paper and shipped in a durable shipping box.
 

Discounts, Coupons and Promotions: 
We frequently run promotions for our products, please sign up for our newsletter to receive details on these events. All our products are handmade to order in the USA so unfortunately discount codes cannot be stacked, and discount codes cannot be used on top of SALE items including our FIRST TIME ORDER discount. All discounted items 25% discount and over are considered final sale. 

 

Warranty

Quality Assurance
We have an amazing team that hand crafts each shoe after it is ordered. We always stand behind the skills of our makers and the quality of our products. If you feel for some reason you may have received a damaged or defective product, please don’t worry, we guarantee to help repair or replace your item. (Please email us or check our warranty to make sure any damage is not considered normal wear and tear.)

Warranty
Each pair of our shoes are handmade and may at some point need to be repaired. Each pair of shoes will wear differently from person to person and vary between styles. There are many factors that will determine the way our shoes wear such as terrain, weather, and use. Stains, scratches, water damage, wear in the toe and repair to the outer sole  are all considered normal wear and tear.
Outer shoe soles are designed to be replaced at some point, if you have an issue with the attachment of the outer sole we recommend taking it to your local shoe repair. 
All zuzii footwear crafted by hand in our studio, located in Los Angeles, California

 

Size and Fit

How do your shoes fit?
Our shoes run true to size. Please view our SIZE GUIDE to determine the best size for you. All of our shoes are designed to be worn (without socks), because we use all natural materials on the upper it allows the shoe to stretch and form to the shape of your foot. If you are unsure of sizing or have any questions please feel free to contact us via email and we can help you find the correct fit.

Are your shoes unisex?
Yes, our baby, toddler, and youth shoes are unisex.

Do you make wide shoes?
At this time we do offer our Women’s Oxfords in Wide. Please feel free to place your order and send your order number to SUPPORT@zuzii.com mentioning you would like them WIDE. 

I usually buy a half size, should I size up our down?
For maximum comfort and wearability, if you are in-between sizes we like to ask how you want your shoes to fit; if you prefer them to be tighter and more fitted we recommend sizing down, if you would like to have more room we recommend sizing up. It all depends on how you like to wear your shoes. Because we use all natural materials on the upper it allows the shoe to stretch and form to the shape of your foot. If you are unsure of sizing or have any questions please feel free to contact us via email and we can help you find the correct fit.

 

Care and Cleaning

How do I care for Top-Grain Leather?
The best way to clean and care for Vachetta leather, is to use a damp cloth and wipe the surface (do not rub). Let the shoes dry completely overnight before wear, or you will risk stretching the leather. This works best with water based stains as it will help blend the stain. Traditionally Full grain leather can go un cleaned and over time will develop a rich patina.

How do I maintain my suede shoes?
To maintain your shoes spray a recently purchased or recently cleaned suede item with one of the many products that protect against water damage and other stains. As with any material test a small unseen patch first.

How do I clean my worn suede shoes?
Step 1: Use a nail file to remove dry mud and scuff marks on suede shoes. Gently file away the stain with delicate strokes. A suede brush also works to remove dirt on shoes and clothing.

Step 2: Remove oil stains on suede by rubbing talcum powder or cornmeal directly on the spot. After several hours, brush off the powder. Repeat if necessary.

Step 3: Keep in mind that major stains will probably require professional care. Take your suede item to someone who specializes in leather and suede; inexperienced dry cleaners or cobblers can cause more harm than good.

Inventory and Sales

Do you ever have sales?
Every season we will have a Sample Room sale. Because all of our shoes are handmade we do not have traditional seasonal markdowns, but sometimes we will make an order in the wrong size or color and those get included in our sample room. Sample Room sales are spontaneous and are usually announced through instagram and via our newsletter.

What does it mean if an item is out of stock?
If an item is marked out of stock, we are currently out of material to produce the item but will will be getting more back in. Sign up for our newsletter to receive stock notifications