To reduce our environmental impact and production waste, all ZUZII Footwear is Handmade to Order in Los Angeles California. Our Made to Order process usually takes about 10 business days. In which time your pair of shoes are cut, stitched, lasted, packed and shipped direct to your door. Please allow additional days for delivery depending on the shipping service you selected at checkout.

We always do our best to get your pair to you as soon as possible, but if you have any questions regarding delivery please email support@zuzii.com


SHIPPING & DELIVERY FAQS

How much does shipping cost?
We offer a range of shipping options depending on your prefered carrier. Domestically packages are shipped via UPS or USPS. International packages are shipped DHL or USPS.

The cost of shipping is automatically calculated at checkout using your shipping address. The cost of shipping does vary depending on where your package is being shipped to.

Do I have to pay duties and taxes?
It is the customers responsibility to pay duties and taxes when the goods reach your country. Please note for Canada and Mexico our products fall under NAFTA so you will receive a discounted rate in accordance with this law. If you ship your items DHL you should expect to be invoiced from DHL before your products are delivered. If you ship USPS typically a note is left to settle duties and taxes before the package is released. It is important you include your phone number and correct email address at checkout so customs can reach you quickly. 

When will my order ship?
All Zuzii items are handmade to order and ship within 5-10 business days. If you have a special occasion or are needing them in a hurry please place your order and email support@zuzii.com with the date you need your shoes in hand. We always do our best to accommodate your request. If you have ordered an item that states BACKORDERED your item will ship on the delivery date specified on the product page

Delivery takes between 2-5 business days depending on your location, please check the country list below for information.

How can I track my order?
You will receive an automated email containing tracking information as soon as your order ships. Please note that it may take up to 48 hours for the first scan to appear, so please do not be alarmed if your package isn’t immediately “in transit.” 

What if my package is lost or missing?
Unfortunately we do not replace stolen packages marked as delivered. However we do offer help locating a lost or missing package. Please see below for instructions based on the service you selected at checkout.

For USPS Domestic -

It is very rare that we experience a permanently lost package in the US. They typically just need to be tracked down. If you do not have issues with package theft at your location please first speak with your delivery courier to see where and when the package was left. Next would be to go to your local USPS distribution center to check for a package hold or miss delivery. Please take your tracking number and Government ID with you. If your package has not yet been found, for further assistance please reach out to USPS 1-800-ASK-USPS to file a missing package claim.

In the case that your package was returned to us we will reach out to you to reship.  

UPS -
UPS is a very reliable domestic delivery service. If you have not received your delivery please contact your UPS at 1 (800) 742-5877 for a delivery update.

For USPS International -
USPS transfers packages to your local post in your country, please check with your post if you package is missing in your country.

DHL International -
DHL is the most reliable international delivery service. If you have not received your delivery please contact your local DHL office by visiting DHL.COM for a delivery update.

What is your return policy?
We hope you love your new shoes but in the case that you need to exchange for a different size or process a return please see our Returns page to initiate the process.